Frequently Asked Questions and Answers
1. What is a custom bakery?
A custom bakery is unlike a retail discount store. Your cake is made to match your party theme or compliment your color scheme. Your cake is made FRESH
for your event. Your cake will not be sitting in a freezer or on a shelf for weeks or months. Unlike discount retail stores we CARE about your event. You are not
just another sale for us. We love what we do and we take great pride in our work. We would rather have 5 happy clients each week verses a 100 cake sales
per week.
2. Can a client stop by and visit your store? With a scheduled appointment YES without an appointment NO
Update: January 2012 - we are opening a location in Sumiton Al (located 30 miles from the center of downtown Birmingham). Clients must schedule an
appointment in ADVANCE to pick up an order or for a consultation or testing. Clients that do not schedule an appointment will NOT be permitted into the store!
The only exceptions will be when we open for special holidays and will have pre-made items ready for sale. OTHERWISE all of our orders are custom made at
the time of reservation. WE ARE NOT A RETAIL WALK IN BAKERY.
3. Do you have displays of cakes that can be viewed?
Yes, examples of our cakes can be viewed on our website.
4. Do you keep cakes on hand for sale?
No, every cake we make is made FRESH as it is ordered. (the only exception is on holidays when we have some pre-made items for sale) Those holiday days
include: Halloween, Thanksgiving, Christmas - during this time we have premade cupcakes and cakeballs to fit the holiday theme ready for sale.
5. I need a cake within 2 or 3 days can you accomodate my order?
It depends on our schedule and the size of the order you need. We do charge a rush fee for cakes needed within a 7 day time frame. Sometimes we can work
in a rush order and sometimes we cannot.
6. I see a cake of yours online that I like. Can I make changes to it?
Yes, we are happy to make changes to any cake shown on our website.
7. I do not see a cake that I like online can you custom make a cake based on our theme?
Absolutely, we can send you ideas. If you have an invitation, theme, plate etc. we can design your cake around your decor. Note we do not and cannot
guarantee a color match.
8. I found a cake design from a search engine online. Can you make a replica?
Usually yes, but understand all cake artists have different techniques when they make a cake and your design could vary a little. We do our best to make a
good match but there could be some variations.
9. Is a testing necessary?
It is dependant upon the client and their preference. Starting March 1, 2012 - We will hold testings on the 1st and 3d Monday of each month
in our shop in Sumiton, Al. Testings are handled from 10 a.m. - 3 p.m. by APPOINTMENT only. (if you do not have an appointment you will NOT be allowed to
come in for a testing - we only make enough testing samples for clients that have set up an appointment and paid a $20 testing fee for 1 flavor cake and
1 flavor icing) Clients are alloted 30 minutes per consultation/testings. There is a $20 fee charged at the time of reservation . Flavors we offer: white, yellow,
marble, chocolate, strawberry, red velvet, lemon. NOTE: our in shop testing schedule books up weeks in advance and we do not keep a waiting list for
cancelled appointments. Just like our custom cakes our sample cakes are made fresh. In the event that you cannot make it to a consultation we do offer a
mail order testing feature that is personalized to your taste. Click here for mail order testings.
10. How do I find out the price of a cake?
If you see a cake of ours online that you like or if you want something custom made contact us via this online request form and we'd be happy to provide you
with a quote. The more information you provide the easier it will be for us to give you a quote.
11. Do you have a minimum purchase amount?
Yes, we charge a $45 minimum for cake orders. Which means the minimum charged for a custom cake is $45 regardless of how many it needs to serve.
We get tons of request for our smallest 2 tier cakes. Our smallest 2 tier cake available serves 34-36 and the starting price is $80. Depending on the amount of
detailing you want it could increase the cost but normally this is our price unless you are needing 3d figures added to the cake.
12. Do you take phone in orders?
We prefer that clients contact us via email so that we can have a written record of your request. If you are needing cupcakes or something small we can take
the order over the phone, but you would be required to approve and sign your cake order contract electronically unless your order is placed during a
consultation.NOTE: Payment for cakes are due in ADVANCE! No cake is made until full payment has been received. See our booking policy for detailed
information! We only accept 5-10 orders per week and requires an ADVANCE reservation and payment! We do NOT take C.O.D. (no exceptions) Our
schedule books up quickly so if you wait 1-2 weeks before you need a cake chance are we will not be able to take your order. All of our clients need their
cakes at different times of the week and we are either in the kitchen filling orders, making deliveries or in a consultation. The best way to get in touch with us is
electronically.
13. How do I place an order?
Once you and Poshcakedesigns have decided on the cake details and if your event date and time are available. We will send you an information request form.
Once you complete this form you will be directed to our secure checkout to finalize your payment. All events that are within 30 days of reservation require full
payment at the time of booking. In other words if your event is within 30 days you would be required to pay your full balance at the time of reservation. For cake
orders that are MORE than 30 days out a client can pay a 50% deposit and the balance is to be paid in full 30 days before the event date. ALL FINAL CAKE
BALANCES ARE DUE 30 DAYS IN ADVANCE OF YOUR EVENT DATE. Once we receive both the form and your deposit or payment we will send you a contract
that will outline the full details of your order.
Disclosure: By law a client has 3 business days to cancel their order or deposit after it has been made. After 3 days your deposit and or payment are non cash
refundable but kept on file for 1 year for a future order.
14. I am on a budget, can you work with me?
Sometimes yes, it just depends on your budget and what you are wanting. Please understand if you are wanting a cake to serve 100 guest that we charge per
serving. Which means you are charged for 100 servings. So please do not contact us with an unrealistic budget. Also if you are wanting a 3d style cake those
prices START at $100. Final price is determined by the design and the estimated time our company will have invested in your cake. Please understand if we
spend 8 hours on your cake we get paid for 8 hours of work. Even some of our smallest cakes take 4-5 hours from start to finish. From baking - decorating
and cleaning up it cost money to run a business. It's more than just throwing a cake in an oven. Aside from baking, we spend time consulting with clients
either online or in person about their order. We have to make up our icing, decorations, cover cake boards, assemble your cake and finally clean up once we
are done, then deliver or meet you to get your cake.. We have to cover payroll, rent and other business related expenses.
We are NOT hobby bakers - this is our business!
You can view our pricing guide on this page. Final price is determined by the size, design and style.
15. What is your payment policy and how do I pay for my order?
Once you inform us that you would like to place an order and the details have been worked out. You will be sent an information form to complete. This form is
used to write up your official contract. After you fill out this form you are directed to our secure checkout to finalize your payment. All events that are within 30
days of reservation require full payment at the time of booking. For example: if your event is within 30 days you would be required to pay your full balance at the
time of reservation. For cake orders that are MORE than 30 days out a client can pay a 50% deposit and the balance is to be paid in full 30 days before the
event date. In other words ALL cake balances are due in full 30 days before your event date. If your payment or deposit is not made within 24 hours after
completing the information form your event date will be made available for other clients. After 24 hours you will need to contact us to see if your event date is
still available. If after 24 hours you submit your payment and your date has been reserved by another client you will be issued a full refund. All payments are
handled online with a credit or debit card. Orders are 1st paid 1st reserved.
16. How do I pick up or receive my cake order?
We either offer optional delivery for a fee / or your order can be picked up at our location by APPOINTMENT ONLY. Clients are required to schedule a pick up
time and day. If you do not set up an appointment to pick up your order chances are we might not be in the shop when you arrive. MAKING AN APPOINTMENT
AND SHOWING UP ON TIME is very important! Due to our delivery schedule it is imparitive that clients show up on time. If you schedule an appointment to pick
up your cake and do not show up on time and we have deliveries that need to go out. Our shop will be closed! And you will need to contact us to reschedule a
pick up time. Save yourself a trip and please show up on time - we will not keep our shop open and wait for late arrivals when other clients have paid for
deliveries to be made at a cerrtain time. We thank you for understanding & cooperation.
17. Do you ship your cakes?
We do not ship our fully decorated cakes. We do ship our sample testing cakes / we ship cupcakes but icing is placed in a container for client to apply to the
tops / we do ship our custom hard candy lollipops / we do ship our whoppie pies.
We only ship cake balls and peanut butter balls from October - January 31st due to the heat.
18. I would like to put in an application to work for you company - how is this done?
In the event that we have an opening our company will run an ad in the local paper - and a link to our job application will be posted with the ad.
19. Is there anything else I need to know before I place an order?
YES, you need to review our booking reservation policy for additional information.
20. Do you offer nut or peanut free cakes?
No, at this time we do not have nut/peanut free cakes.
21. I am on a vegan or gluten free diet. Do you offer those types of speciality cakes?
Yes, we do make vegan cakes.
Yes, we do make gluten free cakes.
NOTE: our pricing tier is not the same for regular cakes or speciality diet need cakes.
22. How do I know if my event date is available?
Visit our home page where we keep our calendar updated every few days. NOTE: Not all open dates are guaranteed available.
We book orders everyday with clients. We are growing in popularity and our repeat clients and their referrals are booking up our calendar each month.
23. Do you offer delivery and is there a fee?
Why do we charge delivery fees? Because we have yet to find anyone that is willing to give up their time to make deliveries for us and NOT get paid for their
time. So we have to cover payroll, gas and business insurance for deliveries
Delivery fees: $1.00 per mile address: 1292 Main St. Sumiton Al 35148
(we use our last free drop off location to start calculating mileage fees)
To determine your fee please use mapquest. Type in 1292 Main St Sumiton, Al 35148 as the starting location and your venue address as the ending location
to determine the number of miles to your location. Look at the number of miles and this will tell you what your fee would be for delivery. For example if you
mileage shows 38.6 your cost would be $38.60 for delivery.
A note from Posh Cake Designs: We have clients ask us why are cakes are not priced like a retail store. Well for starters we are not a retail store. Our cakes
are not mass produced and bought from an outside supplier. Our cakes are custom made for each client. We custom make cakes based on our clients
theme, invitation or ideas. You cannot walk into a retail store like Walmart and ask them to make a 3d replica of your car etc. As with any custom order you
place with any company the cost is higher because the design is custom made. From start to finish even the smallest cake has over 3 hours of work put into
that one order. We have business expenses and payroll to cover. It's not just cake and icing that has to be paid for.
I do not see my question answered - how can I contact you?
Click on this link to contact us - your questions or comments will be answered within 1 business day but usually sooner.
Thank you again for visiting Posh Cake Designs - Where we make your cake dreams come true!!
1. What is a custom bakery?
A custom bakery is unlike a retail discount store. Your cake is made to match your party theme or compliment your color scheme. Your cake is made FRESH
for your event. Your cake will not be sitting in a freezer or on a shelf for weeks or months. Unlike discount retail stores we CARE about your event. You are not
just another sale for us. We love what we do and we take great pride in our work. We would rather have 5 happy clients each week verses a 100 cake sales
per week.
2. Can a client stop by and visit your store? With a scheduled appointment YES without an appointment NO
Update: January 2012 - we are opening a location in Sumiton Al (located 30 miles from the center of downtown Birmingham). Clients must schedule an
appointment in ADVANCE to pick up an order or for a consultation or testing. Clients that do not schedule an appointment will NOT be permitted into the store!
The only exceptions will be when we open for special holidays and will have pre-made items ready for sale. OTHERWISE all of our orders are custom made at
the time of reservation. WE ARE NOT A RETAIL WALK IN BAKERY.
3. Do you have displays of cakes that can be viewed?
Yes, examples of our cakes can be viewed on our website.
4. Do you keep cakes on hand for sale?
No, every cake we make is made FRESH as it is ordered. (the only exception is on holidays when we have some pre-made items for sale) Those holiday days
include: Halloween, Thanksgiving, Christmas - during this time we have premade cupcakes and cakeballs to fit the holiday theme ready for sale.
5. I need a cake within 2 or 3 days can you accomodate my order?
It depends on our schedule and the size of the order you need. We do charge a rush fee for cakes needed within a 7 day time frame. Sometimes we can work
in a rush order and sometimes we cannot.
6. I see a cake of yours online that I like. Can I make changes to it?
Yes, we are happy to make changes to any cake shown on our website.
7. I do not see a cake that I like online can you custom make a cake based on our theme?
Absolutely, we can send you ideas. If you have an invitation, theme, plate etc. we can design your cake around your decor. Note we do not and cannot
guarantee a color match.
8. I found a cake design from a search engine online. Can you make a replica?
Usually yes, but understand all cake artists have different techniques when they make a cake and your design could vary a little. We do our best to make a
good match but there could be some variations.
9. Is a testing necessary?
It is dependant upon the client and their preference. Starting March 1, 2012 - We will hold testings on the 1st and 3d Monday of each month
in our shop in Sumiton, Al. Testings are handled from 10 a.m. - 3 p.m. by APPOINTMENT only. (if you do not have an appointment you will NOT be allowed to
come in for a testing - we only make enough testing samples for clients that have set up an appointment and paid a $20 testing fee for 1 flavor cake and
1 flavor icing) Clients are alloted 30 minutes per consultation/testings. There is a $20 fee charged at the time of reservation . Flavors we offer: white, yellow,
marble, chocolate, strawberry, red velvet, lemon. NOTE: our in shop testing schedule books up weeks in advance and we do not keep a waiting list for
cancelled appointments. Just like our custom cakes our sample cakes are made fresh. In the event that you cannot make it to a consultation we do offer a
mail order testing feature that is personalized to your taste. Click here for mail order testings.
10. How do I find out the price of a cake?
If you see a cake of ours online that you like or if you want something custom made contact us via this online request form and we'd be happy to provide you
with a quote. The more information you provide the easier it will be for us to give you a quote.
11. Do you have a minimum purchase amount?
Yes, we charge a $45 minimum for cake orders. Which means the minimum charged for a custom cake is $45 regardless of how many it needs to serve.
We get tons of request for our smallest 2 tier cakes. Our smallest 2 tier cake available serves 34-36 and the starting price is $80. Depending on the amount of
detailing you want it could increase the cost but normally this is our price unless you are needing 3d figures added to the cake.
12. Do you take phone in orders?
We prefer that clients contact us via email so that we can have a written record of your request. If you are needing cupcakes or something small we can take
the order over the phone, but you would be required to approve and sign your cake order contract electronically unless your order is placed during a
consultation.NOTE: Payment for cakes are due in ADVANCE! No cake is made until full payment has been received. See our booking policy for detailed
information! We only accept 5-10 orders per week and requires an ADVANCE reservation and payment! We do NOT take C.O.D. (no exceptions) Our
schedule books up quickly so if you wait 1-2 weeks before you need a cake chance are we will not be able to take your order. All of our clients need their
cakes at different times of the week and we are either in the kitchen filling orders, making deliveries or in a consultation. The best way to get in touch with us is
electronically.
13. How do I place an order?
Once you and Poshcakedesigns have decided on the cake details and if your event date and time are available. We will send you an information request form.
Once you complete this form you will be directed to our secure checkout to finalize your payment. All events that are within 30 days of reservation require full
payment at the time of booking. In other words if your event is within 30 days you would be required to pay your full balance at the time of reservation. For cake
orders that are MORE than 30 days out a client can pay a 50% deposit and the balance is to be paid in full 30 days before the event date. ALL FINAL CAKE
BALANCES ARE DUE 30 DAYS IN ADVANCE OF YOUR EVENT DATE. Once we receive both the form and your deposit or payment we will send you a contract
that will outline the full details of your order.
Disclosure: By law a client has 3 business days to cancel their order or deposit after it has been made. After 3 days your deposit and or payment are non cash
refundable but kept on file for 1 year for a future order.
14. I am on a budget, can you work with me?
Sometimes yes, it just depends on your budget and what you are wanting. Please understand if you are wanting a cake to serve 100 guest that we charge per
serving. Which means you are charged for 100 servings. So please do not contact us with an unrealistic budget. Also if you are wanting a 3d style cake those
prices START at $100. Final price is determined by the design and the estimated time our company will have invested in your cake. Please understand if we
spend 8 hours on your cake we get paid for 8 hours of work. Even some of our smallest cakes take 4-5 hours from start to finish. From baking - decorating
and cleaning up it cost money to run a business. It's more than just throwing a cake in an oven. Aside from baking, we spend time consulting with clients
either online or in person about their order. We have to make up our icing, decorations, cover cake boards, assemble your cake and finally clean up once we
are done, then deliver or meet you to get your cake.. We have to cover payroll, rent and other business related expenses.
We are NOT hobby bakers - this is our business!
You can view our pricing guide on this page. Final price is determined by the size, design and style.
15. What is your payment policy and how do I pay for my order?
Once you inform us that you would like to place an order and the details have been worked out. You will be sent an information form to complete. This form is
used to write up your official contract. After you fill out this form you are directed to our secure checkout to finalize your payment. All events that are within 30
days of reservation require full payment at the time of booking. For example: if your event is within 30 days you would be required to pay your full balance at the
time of reservation. For cake orders that are MORE than 30 days out a client can pay a 50% deposit and the balance is to be paid in full 30 days before the
event date. In other words ALL cake balances are due in full 30 days before your event date. If your payment or deposit is not made within 24 hours after
completing the information form your event date will be made available for other clients. After 24 hours you will need to contact us to see if your event date is
still available. If after 24 hours you submit your payment and your date has been reserved by another client you will be issued a full refund. All payments are
handled online with a credit or debit card. Orders are 1st paid 1st reserved.
16. How do I pick up or receive my cake order?
We either offer optional delivery for a fee / or your order can be picked up at our location by APPOINTMENT ONLY. Clients are required to schedule a pick up
time and day. If you do not set up an appointment to pick up your order chances are we might not be in the shop when you arrive. MAKING AN APPOINTMENT
AND SHOWING UP ON TIME is very important! Due to our delivery schedule it is imparitive that clients show up on time. If you schedule an appointment to pick
up your cake and do not show up on time and we have deliveries that need to go out. Our shop will be closed! And you will need to contact us to reschedule a
pick up time. Save yourself a trip and please show up on time - we will not keep our shop open and wait for late arrivals when other clients have paid for
deliveries to be made at a cerrtain time. We thank you for understanding & cooperation.
17. Do you ship your cakes?
We do not ship our fully decorated cakes. We do ship our sample testing cakes / we ship cupcakes but icing is placed in a container for client to apply to the
tops / we do ship our custom hard candy lollipops / we do ship our whoppie pies.
We only ship cake balls and peanut butter balls from October - January 31st due to the heat.
18. I would like to put in an application to work for you company - how is this done?
In the event that we have an opening our company will run an ad in the local paper - and a link to our job application will be posted with the ad.
19. Is there anything else I need to know before I place an order?
YES, you need to review our booking reservation policy for additional information.
20. Do you offer nut or peanut free cakes?
No, at this time we do not have nut/peanut free cakes.
21. I am on a vegan or gluten free diet. Do you offer those types of speciality cakes?
Yes, we do make vegan cakes.
Yes, we do make gluten free cakes.
NOTE: our pricing tier is not the same for regular cakes or speciality diet need cakes.
22. How do I know if my event date is available?
Visit our home page where we keep our calendar updated every few days. NOTE: Not all open dates are guaranteed available.
We book orders everyday with clients. We are growing in popularity and our repeat clients and their referrals are booking up our calendar each month.
23. Do you offer delivery and is there a fee?
Why do we charge delivery fees? Because we have yet to find anyone that is willing to give up their time to make deliveries for us and NOT get paid for their
time. So we have to cover payroll, gas and business insurance for deliveries
Delivery fees: $1.00 per mile address: 1292 Main St. Sumiton Al 35148
(we use our last free drop off location to start calculating mileage fees)
To determine your fee please use mapquest. Type in 1292 Main St Sumiton, Al 35148 as the starting location and your venue address as the ending location
to determine the number of miles to your location. Look at the number of miles and this will tell you what your fee would be for delivery. For example if you
mileage shows 38.6 your cost would be $38.60 for delivery.
A note from Posh Cake Designs: We have clients ask us why are cakes are not priced like a retail store. Well for starters we are not a retail store. Our cakes
are not mass produced and bought from an outside supplier. Our cakes are custom made for each client. We custom make cakes based on our clients
theme, invitation or ideas. You cannot walk into a retail store like Walmart and ask them to make a 3d replica of your car etc. As with any custom order you
place with any company the cost is higher because the design is custom made. From start to finish even the smallest cake has over 3 hours of work put into
that one order. We have business expenses and payroll to cover. It's not just cake and icing that has to be paid for.
I do not see my question answered - how can I contact you?
Click on this link to contact us - your questions or comments will be answered within 1 business day but usually sooner.
Thank you again for visiting Posh Cake Designs - Where we make your cake dreams come true!!
| 2007-2012 Posh Cake Designs - All Rights Reserved. Poshcakedesigns - Main St. Sumiton Al 35148 Photos from our website may not be used on any website or portfolio without our permission. 205-623-0707 / 205-563-9082 due to the nature of our business and our limited staff we are not always available to answer phone calls during the day. 1292 Main St. Sumiton, Al 35148 (note we are by appointment ONLY - if a client shows up without an appointment they will not be permitted into the store) |
