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| MINIMUM CAKE PURCHASE $45.00 We do NOT accept Checks |
| Booking - Reservation Policy (updated 08-24-08) Due to time and availability we only accept a certain number of orders per week. To ensure accuracy all orders and payments are processed online. All request are answered within 24-48 hours (sometimes sooner depending on our schedule) Cake orders under $100 require full payment at time of booking. Orders over $100 require a $50 deposit at the time of booking to reserve your date, with remaining balance due 10 days before your event date. Click here to pay booking fee. After booking fee has been paid you can pay down your balance by make additional payments online _Click here to make additional payments. Minimum purchase order amount $45.00. WE NO LONGER ACCEPT CHECKS. YOU CAN PAY ONLINE WITH DEBIT / CREDIT CARD OR DROP OFF A CASH PAYMENT OR MONEY ORDER. Cakes needed within 10 days of reservation the entire balance is due at time of reservation. Deposit is applied towards balance of cake order. All cake orders are to be paid in FULL 10 days prior to event. Final payment not received 10 days prior to event date will result in your order being cancelled and deposit and any payments paid will be forfeited. We require a 2 week notice for cancellations in order to apply your deposit and payments towards another order. Orders under $100 the entire balance is due at the time of booking. We do NOT accept payment on the date of delivery. ALL ORDERS ARE DONE ON A PRE-PAID BASIS. Cancellation Policy - If your order is cancelled 2 weeks prior to your event your deposit and any other payments made can be applied towards another cake order provided we are available on your new date. We are not responsible if you newly selected date is unavailable. We do not give cash refunds. NOTE: Any and all changes to cake orders have to made 2 weeks in advance of the delivery date. Note - depending on the changes requested it can affect your final billing which will be disclosed to you at the time changes are requested and you will be required to sign an adjusted contract. Your confirmation of the adjustments can be done via email or mail. What does your deposit and or payment cover and why is it non refundable? Your deposit ensures that your cake order will be delivered on the date needed. When you agree to reserve a date with us you are keeping future clients from reserving the same date. Once your order has been placed and your deposit paid we start preparing for your order by purchasing supplies, drafting design layout and turning down other orders. From the time that your deposit is accepted our company has invested cost. Customer Service: If there is a problem with your cake order after it has been received you must notify us within 24 hours 205-453-6917 or info@poshcakedesigns.com. You MUST return the cake for us to see or taste the problem. With any refund at any business you are required to produce the product in question and we have the SAME policy. We will not take your word that a cake was dry etc. If we decide that your claim is valid after seeing/tasting the product we will offer you another cake at a discount. If you elect to eat the cake NO consideration will be given to your claim. If the cake indeed taste bad then please do NOT eat it or feed it to your guest. RETURN IT IN FULL TO US WITHIN 24 HOURS. We will assume if it was eaten the cake was fine. We do not give cash refunds - If you file a claim with your debit or credit card company disputing your purchase a copy of your agreed upon contract will be sent to the card company as proof that you knew our policy of NO cash refunds. Our Baking Policy: We bake all of our cakes FRESH to order. NO cake is ever made more than 2 days out. This ensure that your cake will arrive fresh and moist. Items We Cannot Be Held Responsible For: 1. Please understand if you order a fondant covered cake NOT all of your guest will like the taste or texture of fondant. We are not responsible if your guest peel off the fondant and eat just the cake with the thin layer of butter cream that will be underneath. 2. We are also not responsible if you order more cake than needed. When you place your order please be sure of the number of servings you will need and please reference the cutting guide to get the correct number of servings. We are also not responsible if you cut your cake slices larger than recommended and you run out of cake. Please view this link to see how to cut the cake to get the correct number of servings. We use Wilton pans and their recommended cutting guide to get the right amount of servings. Remember cake is served as a dessert not a meal. 3. We are not responsible if you select a cake and cake flavoring that your guest do not like. Please be aware of what you are ordering. Some flavors do not taste good together. 4. We are not responsible if any of your guest are allergic to nut or milk products. Please make your guest are aware that our products can contain nut and milk products. It will be your responsibility to cover any allergy concerns with your guest because we have no way of knowing who can eat what products. 5. We are not responsible if your event is cancelled due to weather or acts of God as we have no control over them. *carved cakes are made at an 'estimated' serving size and cutting guide does not apply* Minimum cake order purchase $45.00. We appreciate your understanding in completing your order & having it paid for in full 10 days before your event. NO COD's accepted. |
| Gift Certificates now available. Click here for more information |
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| 2007-2008 Posh Cake Designs - All Rights Reserved. Photos from our website may not be used on any website or portfolio without our permission. For more information contact us via email .Due to limited time and availability orders and payments are processed online. Have a question? Please complete this form and someone will answer your request within 24 business hours. We do NOT have set business hours. |
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